Shipping policy
How long will my order take to reach me?
South Africa:
Delivery by a courier will take 2 - 3 working days to reach you depending on the area in which you live.
Global destinations:
Orders will arrive between 2 - 8 days. The delivery time given represents the arrival of the package in the country of destination and does not include customs clearance time.
After putting the products in the cart and choosing your destination country, our website will automatically calculate the amount to be paid. This fee does not include any additional duties and other costs to be paid in the country of destination. If you have further questions about this, please contact the customs authorities in your country.
How do I track my order?
You'll be sent a shipping confirmation email with a tracking link once your order leaves us. You can track your order using this link. Alternatively, you can check your order history to get your tracking information. Please contact us here if you need assistance and we'll be happy to help.
About Customs, Duties & Taxes
As a recipient of an international order, you are likely to be subject to import taxes, fees, or customs duties. These are levied by the Customs Authorities of your shipping destination and vary according to the customs regulations of your destination country. Components that play a role in the calculation of these fees are (among others):
- Product category and price
- Shipping costs and package weight
- Customs clearance channel
- Import taxes based on custom duty amounts